Impact of dashboard utilization in the emergency department on the quality of health care: a mixed methods systematic review protocol.

This review will synthesize the current literature on dashboard utilization in the emergency department (ED) and its impact on the quality of health care. The purpose of the study is to present consolidated evidence to inform health providers and policy makers about the effectiveness of ED dashboard usage in improving aspects of the quality dimension. Coordination, decision-making, and medication require timely information supported by an effective information system and management in the ED. The ED dashboard, known as the visual display of the data management system, benefits both clinicians and patients; however, the impact of dashboard utilization on the quality of health care in the ED remains unclear. This review will focus on quantitative, qualitative, and mixed method studies. The participants will include health care providers and managers who use the dashboard, and patients as the beneficiaries of the application of the ED dashboard. The quantitative component will consider quality-of-care dimensions, including safety, effectiveness, patient-centeredness, timeliness, efficiency, equity, usability, and situational awareness. The qualitative component will consider the user's perspective. JBI's convergent segregated approach for mixed methods systematic reviews will be followed. Six databases, including PubMed, MEDLINE (Ovid), Web of Science, Scopus, CINAHL Plus (EBSCOhost), and Embase (Embase.com), will be searched for relevant studies. Methodological quality will be assessed using the JBI tools. There will be date or language limitations. PROSPERO CRD42024527492.